Essential
Guest Support
$300–$500 / property / month
- Inquiry and guest messaging
- Check-in and checkout support
- Saved response setup
- Issue escalation
- Review follow-up
Pricing
Flexible support built around property complexity and workload
Pricing below is a starting framework. Final fees depend on booking volume, service scope, market, property count, and licensing limitations.
Operations
Remote Operations
$500–$900+ / property / month
- Everything in Guest Support
- Cleaner coordination
- Vendor follow-up
- Incident documentation
- Owner reporting
Launch / Custom
Launch & Systems
$500–$1,500 / project
- Listing operations audit
- Guest-message library
- Cleaner checklist
- Vendor matrix
- Authorization matrix
Potential Add-Ons
Additional services priced by scope
Additional Property
Portfolio pricing based on shared systems, market overlap, and booking volume.
After-Hours Coverage
Defined evening, weekend, or overflow support for owners and small operators.
Listing Audit
Standalone analysis of listing clarity, guest journey, communication, and operational risk.
SOP Buildout
Custom procedures for check-in, cleaning, incidents, maintenance, and owner approvals.
Vendor Network Setup
Research and coordination framework for cleaners, maintenance, and emergency coverage.
Owner Reporting System
Weekly and monthly templates with risks, decisions, actions, and performance indicators.
Package Comparison
Choose support based on operational responsibility
| Capability | Guest Support | Remote Operations | Launch & Systems |
|---|---|---|---|
| Guest messaging | Included | Included | Templates |
| Check-in support | Included | Included | Workflow setup |
| Cleaner coordination | Not standard | Included | System setup |
| Turnover tracking | Not standard | Included | Workflow setup |
| Vendor follow-up | Escalation only | Included | Vendor matrix |
| Incident reports | Basic | Included | Template setup |
| Owner reports | Summary | Included | Template setup |
| Owner approval workflow | Escalation | Included | System setup |
| Best for | Message relief | Ongoing operations | New or disorganized listings |
Licensing and compensation notice
Percentage-based compensation and certain activities involving leasing, pricing, booking decisions, advertising, or property management may require licensing depending on the property’s jurisdiction. Final scope is subject to legal review and written agreement.