Step 1
Client Onboarding Intake
Provide owner details, property information, cleaner coverage, emergency contacts, operating systems, and approval limits.
Complete Onboarding IntakeApproved Client Start
Complete the operating information needed to launch your property
This page is for owners who have already discussed or approved a service scope with Rio Blackwood Hospitality Operations.
Before you begin
Do not submit passwords, permanent smart-lock codes, banking credentials, card information, Social Security numbers, government IDs, or other unnecessary sensitive information. Platform access should be granted through official co-host or team permissions whenever available.
Step 2
Owner Authorization Matrix
Define which refunds, repairs, access exceptions, vendor changes, and other operating decisions may be handled automatically.
Complete Authorization MatrixStep 3
Owner Approval Requests
When a specific repair, expense, guest credit, or operating decision needs your approval, use the owner response form sent by operations.
Open Owner ApprovalStep 4
Launch Readiness Review
After onboarding and authorization are received, Rio Blackwood Hospitality Operations reviews remaining blockers, cleaner/vendor coverage, access procedures, and the agreed service start.
Contact OperationsBackup Option
Prefer a paper/PDF copy?
Both forms include a Print / Save PDF option. You can complete a paper copy and return it by email if needed, although online submission is the preferred workflow.
Business Inbox
Completed submissions route to the hospitality operations workflow.
Primary business email: rioblackwoodofficial@gmail.com